FAQ

We understand rehabilitation can feel overwhelming. Our role is to guide the process—not to judge or pressure. Participation is a key part of return-to-work success, and we’re here to support progress at a pace that works for you.

We coordinate workplace rehabilitation services that align recovery goals with medical input and business needs. This includes return-to-work planning, stakeholder communication, and addressing barriers to sustainable recovery.

Yes. Our objective is to facilitate a safe and confident return to meaningful work by addressing both physical and psychosocial factors that may impact recovery.

Not necessarily. If the pre-injury role is no longer suitable, we work collaboratively with all parties to explore appropriate alternatives that support recovery and functional capacity.

Recovery is guided by readiness, not rushed timelines. Return-to-work decisions are made based on clinical input and functional progress, ensuring plans are safe and appropriate.

Yes. We regularly liaise with treating professionals to ensure recovery planning aligns with medical treatment, promoting continuity and effective coordination of care.

Your wellbeing remains our priority. If symptoms escalate or needs change, we reassess the plan with all stakeholders and adjust strategies accordingly to maintain safe recovery.

Timelines vary depending on the injury and individual circumstances. We provide a clear roadmap from the outset and communicate updates throughout the process so expectations remain clear.

A rehabilitation consultant (RC) acts as a liaison between the employer,injured worker, treating professionals, and the insurer. They coordinaterecovery at work strategies that are medically appropriate and aligned with abusiness’ needs. This effectively reduces claim durations, promotes recovery,and ensures early, safe return to work—saving time, increasing productivityand reducing insurance costs.

Research shows workplace-based interventions can improve return to workoutcomes. It also shows that workplace rehabilitation providers are the bestorganisations to facilitate these interventions because they are impartial andpossess the necessary skills and qualifications.

Ideally, as early as possible—preferably within the first 3–5 days of injury.Early intervention leads to better recovery outcomes and prevents claimsfrom escalating. Our team is highly skilled in identifying and addressingpsychosocial barriers that prevent recovery at work. We can also providestrategic input for complex or long-term cases at any stage.

Not necessarily. As an employer, worker or an allied health professional, youcan request us as your specific provider. If you already have a trustedrelationship with us, we can be nominated to the insurer, ensuring continuity,faster onboarding, and better alignment with your workplace culture andexpectations. It’s as easy as pressing the “contact” button now!

Recovery timelines vary by individual and by injury. Workers receive anindividualised plan from day one, that is created in collaboration with allstakeholders, and this is followed until the worker is back feeling better thanever!

Employers we work with consistently report:
- Reduction in “lost time injuries”
- Reduction in claim durations
- Faster RTW outcomes
- Decrease in RTW delays
- Improved collaboration with stakeholders
- Greater confidence in handling workplace injuries

Yes, we can provide injury management education sessions, RTW coordinator training, or tailored workshops to build your internal injurymanagement capacity. Our team has worked in some of Australia’s largestand most trusted companies and can help your team understand industrystandard injury management best practices, suitable duties development, andhow to navigate complex claims more effectively.